F.A.Q.

Warranty Info

All items come with a 2 warranty. The warranty only covers craftsmanship.  Missing stone(s), damage due by dropping, or rough handling may require a modest fee. Please feel free to message me about the nature of your repairs, so we may discuss options. Thank you for understanding that the warranty is only provided for full or regularly priced items bought directly from BellaLili.

 

Gift wrapping and packaging

All orders are packaged in a jewelry box, tied with a bow. If this is a gift and you would like me to remove the price, please make a note that your order is a gift so I can remove pricing, prior to shipping.

Care instructions

All my creations need is a quick polish with a polishing cloth (I usually provide one of these in most orders). Please do not use liquid jewelry cleaners. Liquid cleaning solutions will harm the stones, cause the patina to become uneven and void the warranty.

Reserves, Holds and Installment Payments Plans

In order to be fair, items are 1st come 1st serve. Thank you for understanding that I cannot accept, holds, reserves or pre-sales.  I love all my customers and really want to be fair as possible. I am always creating so if your hearts desire sells out.  Chances are that I will post something you love even more! I am working behind the scenes to offer more items. Thank you for your support.

Sale items

Sales items (including those purchased with a coupon) are considered a final sale and not eligible for warranty or returns. So please shop sales carefully, thank you.

Shipping upgrades

All items over $500 automatically ship with signature confirmation. When you check out there are options available to safeguard your package.  Typically free shipping is ok, but if you know that historically you have some delivery troubles, its a good idea to upgrade your shipping with insurance.  If you choose not to do so, and something goes amiss, I cannot be held responsible.

Installment or Layaway

I gladly accept installment or layaway on items listed over 7 days. Eligible items can be split into as many payments as you like, as long as the balance is paid within 60 day.  Initial payment is due in 24 hrs via PayPal invoice. Cancellations or returns are subject to a 20% restocking fee. Anything not paid within 60 days is considered abandoned.